Friday, July 21, 2006

As The Cable Modem Burns

Let me just say one thing about the Time Warner Cable Guy.

He's a friggin' idiot.


Now, I know I'm a girl. I like being a girl. That doesn't mean I'm stupid.

Here's what happened. Guy shows up. Janie and I are the only ones here, so he's already annoyed, because "the man of the house" isn't here for him to talk to. Asshole.

Then, when I tell him that the neighbors had a guy up the pole the same day we started having trouble, he ignores me and walks away around the side of the house.

Here's what the little dipstick did. He undid all my patchwork, and put the cables back together. Now I had already taken the cable modem out to the trunk line and tapped it in there, and we STILL HAD PROBLEMS!

You would think that that is a pretty strong indication that the problem is UP THE DAMNED POLE. Nope. Ignored me, put it back the way it was, told me to stop messing with it, it would be fine, and left.

15 minutes. That's how long it took for the cable to drop out again.

I think the tech support guy on the phone at Time Warner needs a hearing aid now. Now we have to wait a couple more days for a different guy. Ruthie's husband said something about a property line and a big stick regarding the first guy. He won't be back.


Kate


3 Eloquent Orations:

On 7/21/2006 10:16:00 PM, Blogger RogueHistorian waxed damned near poetic whilst opining...

First of all, you have every right to be pissed off - the guy didn't listen and was condescending. Techs should never do that. Yeah, the whole annoyed because the man of the house isn't there - no excuse for that.

In defense of other techs (having worked as one and knowing many people who are), there is a natural assumption that people probably fucked it (whatever "it" is) by messing with it when they didn't know what they were doing. You obviously have a good grip on what you're doing - and he should have realized it. When I've worked as a tech, I always drop these little questions to test the waters ("Have you already tried resetting the _______? Yes? OK, then we'll go ahead and try _______." that sort of thing). If they seem to know what they were doing and had come to me because they had hit the end of their abilites, then I know where to begin.

This guy, however, should probably suffer . . . repeatedly. And then be hauled out into the street and shot.

A Rose For RogueHistorian A Rose for RogueHistorian - JanieBelle and Kate

 

On 7/22/2006 04:57:00 PM, Blogger JanieBelle waxed damned near poetic whilst opining...

Hi Rogue.

Probably shouldn't give us any ideas.

JanieBelle and Kate

 

On 7/22/2006 05:57:00 PM, Blogger JanieBelle waxed damned near poetic whilst opining...

Ok, we're going to try a more complete response, and hope the connection lasts long enough to hit the "go" button.

Rogue, it's always good to see you. Thanks for dropping by.

First of all, you have every right to be pissed off - the guy didn't listen and was condescending.

"Pissed off" doesn't even begin to capture the sentiment. You're right, there was absolutely no excuse. None. Neither Kate nor I has ever encountered quite such a condescending, arrogant, pompous, incompetent, lazy bastard in any service industry. It's bad business. It's bad manners. He sucks.

While we both understand that the first reasonable assumption is "Joe homeowner broke out the tools again", it's certainly not something that should be displayed to the customer. Had he taken 2 minutes to listen to what Kate was saying, he could have taken 5 minutes and fixed the problem. Instead, he spent a half hour undoing Kate's bypasses and work-arounds, putting them back the way they were originally, and never addressed the actual problem. Thus, here we are, pissed off, and still having iffy connections.

Between Kate and Ruthie's husband, the Time Warner folks have heard the whole story about 7 or 8 times now. They're so tired of hearing about it, they're sending a DIFFERENT tech, with all the information "front loaded" before he leaves the shop, tomorrow. On a Sunday. They're paying this guy double-time to shut us up.

The squeeky wheel indeed gets the oil.

And after his boss hauls the jerk out into the street and shoots him, I hope he fires him. And then shoots him again, just for good measure.

Asshole.

Thanks for listening, Rogue.

Kisses,
JanieBelle and Kate

 

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